Developing a Human Centered Business Index – Leading with Purpose, Empathy, Systems-Approach and Resilience in ‘Business Beyond Sustainability’

Johanna Hallin, Evelina Fredriksson, Rebecca Altman, Shimeng Zhou

Abstract


The scope of contemporary global challenges demands new modes of problem-solving, and the process of identifying solutions requires a diversity of perspectives. Business plays a critical role in forging the path forward, yet siloed sustainability efforts are no longer sufficient in tackling and leveraging the complex web of relationships and stakeholders at play. This paper introduces the concept of Human Centered Business, including the methodology and applied research that resulted in the Human Centered Business Index – a framework that measures performance based on purpose, empathy, systems-approach and resilience – and its findings. It provides a methodological and empirical blueprint for highlighting future frontrunners of Human Centered Business, and encourages future application, development, and good practice. The expectation is that this pilot assemblage of methodology, applied research and good practice will ignite further discussion on the future of Human Centered Business. 

 

DOI: https://doi.org/10.31637/epsir.16-1.3


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References


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INTERVIEWS WITH RESEARCHERS, ADVISERS AND PRACTITIONERS:

Ray Fleury, Expert on HCD and health/wellbeing (Toronto), interview, September 23, 2015

Joseph Giacomin, Director, Human-Centered Design Institute (London), interview, September 25, 2015

Debbie Aung Din, Founder, Proximity Designs (Myanmar), interview, September 29, 2015

Scott Shigeoka, Community Designer, OpenIDEO (San Francisco, CA), interview, October 1, 2015

Valerie Fletcher, Executive Director, Institute for Human Centered Design (Boston, MA), October 5, 2015

Pete Maher, Co-Founder/Chief Innovation Officer, Luma Institute (Pittsburgh, PA), interview, October 12, 2015

Christian Madsbjerg, Director US, ReD Associates (New York, NY/Copenhagen), interview, October 15, 2015

Chokdee Rutirasiri, Founder/CEO, Story+Structure (Boston, MA), interview, October 16, 2015

Maria Redin, formerly with GOODcorps (Los Angeles, CA), interview, October 18, 2015

Heather Fleming, CEO, Catapult Design (Denver, CO), interview, November 4, 2015

Tim Ogilvie, CEO, Peer Insight (Washington, DC), interview, November 4, 2015

Tim Urmston, Founder/COO, Seek Company (Cincinnati, OH), interview, November 10, 2015

Aaron Hurst, CEO, Imperative (Seattle, WA), interview, December 1, 2015

Tara Sophia Mohr, Expert on women’s leadership and wellbeing (San Francisco, CA), interview, December 14, 2015

INTERVIEWS WITH FRONTRUNNERS:

Anton Håkansson, CEO, DayCape, interview, January 14, 2016

Johan Ununger, CEO, Saltå Kvarn, interview, January 21, 2016

Elias Vieglins, Public Relations Office, GodEl, interview, January 25, 2016

Ewa Magnusson, Concept and Brand Manager, BoKlok, interview, February 4, 2016

Admir Lucacevic, CEO, Idrott Utan Gränser, phone interview, February 11, 2016

Henrietta Bean, Head of Mitt Liv, phone interview, February 12, 2016

Christiane Dolva, Head of CSR, Fjällräven, phone interview, February 12, 2016

Carina Roos, Head of Administration and Sustainability, Polarbröd, phone interview, February 15, 2016

Tomas Puusepp, CEO, Elekta, email interview, March 7, 2016

Susanne Sidén, CEO, Frösunda, interview, March 7, 2016


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